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Sterile processing work happens out of sight, yet its influence is felt in every operating room, procedural suite, and patient outcome. While often viewed as a technical function, sterile processing sits upstream from nearly every clinical decision surgeons and care teams make. Reliability in this environment does not simply support the surgical schedule—it protects patients, stabilizes operations, and preserves trust. Today’s…
Manual prior authorization workflows represent one of the most tedious and expensive aspects of the healthcare revenue cycle. However, despite access to automated prior authorization software, only 31% of providers use electronic prior authorizations, according to the Council for Affordable Quality Healthcare (CAQH). The CAQH predicts that providers who switch to automated prior authorization software…
NASA Recognizes Crothall’s Joe Irons for Prestigious Safety Award Crothall Unit Director Joseph Irons is widely known at the National Aeronautics and Space Administration (NASA) facility in West Virginia as a person who finds a solution to nearly any problem. To recognize his outstanding work, Irons recently received NASA’s prestigious “Yes, If,” award, a coin…
Hospitals don’t suffer from a lack of data; they suffer when data can’t be translated into timely, accountable action. Clinical, registry, and operational information often sits in different systems with different owners. Definitions drift across service lines and facilities, reports land after decisions have already been made, and even when gaps are obvious, ownership for…
Challenge: Registration errors were creating avoidable downstream work Layoffs and rising patient volumes put pressure on Memorial Health’s ambulatory access team. Like many health systems, the organization had to ask smaller teams to do more with less. In the rush to keep up, more registrations entered the system with gaps and inaccuracies that later led…
At A Glance Widespread adoption of artificial intelligence (AI) in healthcare revenue cycle management (RCM) is growing, according to Experian Health’s latest survey. But many providers feel that human oversight still plays a critical role. Discover insights on key trends, use cases and barriers to AI’s evolving role in RCM. Key takeaways: Nearly two-thirds of…
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At A Glance Claim scrubbing technology helps healthcare providers submit clean, accurate claims from the start – improving accuracy, reducing denials and maximizing reimbursements. Key takeaways: Claim scrubbing is a critical part of claims management, designed to improve claim accuracy and catch errors before submission. Errors on claims are a leading cause for denials and…
Key takeaways: Healthcare organizations are facing growing levels of bad debt and a sharp decline in collections. Propensity-to-pay models that utilize machine learning and robust data offer insight into a patient’s likelihood to pay and allow staff to focus their collections efforts where they matter most. In 2024, Experian Health clients that implemented Collections Optimization…
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