Case study: How MetroHealth increased monthly authorizations by 173%

Challenge: Manual authorizations couldn’t scale with demand Manual workflows were no match for MetroHealth’s growing prior authorization demands. With more than 300,000 patients coming through the doors each year, staff at the MetroHealth system spent their days manually chasing requests and approvals through phone calls and payer portals. Without a reliable way to track approvals,…

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Infusion Industry Boom Raises Red Flag from State Regulators

Pharmacy providers are increasingly moving into the infusion space – either standing up ambulatory infusion suites (“AIS”) or proving home infusion delivery models – despite unclear licensure requirements. While this space heats up given the significant market growth potential, providers need to monitor regulation developments as different states have begun issuing related guidance. And, as…

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Socktober 2025: Compass One Donates Over 300,000 Pairs of Socks Nationwide

Socktober Shatters Records Again!  “Socktober” continues to be a celebrated and engaging campaign for Compass One Healthcare associates across the country. This year, we’re proud to share that we not only met, but exceeded, our goals by collecting and donating more than 300,000 pairs of socks to charities nationwide.  Crothall teams played a major role in this year’s effort, with more…

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