The Growing Cost of Medical Bill Collection: How Healthcare Organizations Are Using New AI and Clinical Insights to Improve the Revenue Cycle Management Experience

As more hospitals and medical practices assess AI applications to improve medical bill collection and revenue cycle management more broadly, it’s a good opportunity to discuss what healthcare organizations see as the ROI for revenue cycle management. That was one of the topics of a webinar sponsored by Smarter Technologies. The conversation with Smarter Technologies…

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Patient Experience Manager, Mayor, & Pastor: How Keenan Cortez Helps Joplin, Missouri

Crothall’s Keenan Cortez has a unique, three-fold impact on the people of Joplin, Missouri. He is the patient experience manager at Freeman Health System, the city’s mayor, and an associate pastor at St. Paul’s United Methodist Church.  In these roles, Keenan brings unique opportunities for Crothall to connect more closely with patients while also helping…

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