MetroHealth Archives | Health Fitness

Case study: How MetroHealth reduced denials by 44% by fixing front-end registration

Challenge: Too many registration errors were caught too late Health systems are under constant pressure to improve cash flow while doing more with the same or fewer resources. For MetroHealth, rising claim denials were the symptom of some deeper workflow problems. Busy patient access teams relied on manual registration processes, leading to inevitable coverage errors…

Case study: How MetroHealth increased monthly authorizations by 173%

Admin1 month ago04 mins

Challenge: Manual authorizations couldn’t scale with demand Manual workflows were no match for MetroHealth’s growing prior authorization demands. With more than 300,000 patients coming through the doors each year, staff at the MetroHealth system spent their days manually chasing requests and approvals through phone calls and payer portals. Without a reliable way to track approvals,…